The Housing Debt Helpline Wales

The Housing Debt Helpline Wales offers support to individuals and families  who are finding it difficult to meet their mortgage or rental payments.

The helpline is operated by Consumer Credit Counselling Service, a registered charity that provides free, independent, confidential and realistic advice to people in financial difficulty. It has been part-funded by the Welsh Assembly Government and is supported by the Wales Co-operative Centre.

Expert Advice

Specially trained advisors are available at the end of the phone to help you reach a realistic solution to your housing debt problems. The helpline counsellors have a thorough understanding of debt advice and have helped thousands of people in similar situations.

You are not alone

Housing related debt is an increasing problem. In the current economic climate more and more people are struggling to meet their mortgage and rental payments. It’s important to realise that you are not alone and support is available for residents in Wales through the Housing Debt Helpline Wales

Don’t ignore the problem

Ignoring your debt problems will only make things worse, and may result in you losing your home. By picking up the phone and calling the Housing Debt Helpline Wales, you can begin to look at the options available and find a solution that is suitable for your circumstances

How does the helpline work?

Over the phone our helpline advisor will perform an assessment of your situation and provide you with immediate help and advice or in more complex cases, the offer of a counselling appointment. Counsellors will conduct a full review of your situation and will provide you with a recommendation. You will need to provide information such as details of your debts, your assets, your income and living expenses. As this service is free, your debt situation is not worsened by the burden of fees.